TERMS AND CONDITIONS

DX ONLINE Nature of Business: Online Services, E-Sevai, Aadhaar, CSC & Passport Services

1. Acceptance of Terms By utilizing the services provided by DX ONLINE, the customer acknowledges and agrees to the terms outlined below.

2. Role of Service Provider

• DX ONLINE acts solely as a private service facilitator and consultant. We assist customers in data entry and submitting applications to various government portals (UIDAI, Passport Seva, TNeGA, etc.).

• DX ONLINE is not a government body. We do not have the authority to approve or reject applications.

• No Guarantee: We do not guarantee the approval of any application (Passport, Aadhaar update, or Certificates). Approval is at the sole discretion of the respective Government Department.

3. Accuracy of Information

• It is the customer's responsibility to provide valid and original documents.

• Verification: Customers must verify all details (Spelling, Date of Birth, Address, Phone Number) on the screen/form before the final submission is made by our staff.

• DX ONLINE is not liable for rejections caused by incorrect data approved by the customer during the verification process.

4. Service Specifics

• Aadhaar: We facilitate demographic updates based on valid proofs. Biometric issues or rejection by UIDAI due to "Technical Errors" are outside our control.

• Passport: We assist with the online form and appointment booking. Police verification and document verification at the PSK must be handled by the customer personally.

• E-Sevai / CSC: Certificate issuance (Income, Nativity, etc.) depends entirely on the Revenue Department officials (VAO/RI). We cannot speed up this government process.

5. Payments & Refund Policy

• Non-Refundable: Once an application is successfully submitted and the government fee/receipt is generated, the service fee and government fee are non-refundable.

• Rejections: If an application is rejected by the government officer for any reason, fees paid to DX ONLINE for the data entry work will not be refunded.

• Failed Transactions: If a payment fails due to server issues and no receipt is generated, the amount will be refunded or re-applied once the server is stable.

6. Server Downtime & Delays

• Government websites often experience server issues. DX ONLINE is not responsible for delays caused by website crashes, maintenance, or slow portal speeds.

7. Privacy Policy

• DX ONLINE respects customer privacy. Documents provided (Aadhaar, PAN, Photos) are used strictly for the requested service and are not shared with third parties.