WELCOME
TO
DX ONLINE
WELCOME
TO
DX ONLINE
DX ONLINE Nature of Business: Online Services, E-Sevai, Aadhaar, CSC & Passport Services
1. Acceptance of Terms By utilizing the services provided by DX ONLINE, the customer acknowledges and agrees to the terms outlined below.
2. Role of Service Provider
DX ONLINE acts solely as a private service facilitator and consultant. We assist customers in data entry and submitting applications to various government portals (UIDAI, Passport Seva, TNeGA, etc.).
DX ONLINE is not a government body. We do not have the authority to approve or reject applications.
No Guarantee: We do not guarantee the approval of any application (Passport, Aadhaar update, or Certificates). Approval is at the sole discretion of the respective Government Department.
3. Accuracy of Information
It is the customer's responsibility to provide valid and original documents.
Verification: Customers must verify all details (Spelling, Date of Birth, Address, Phone Number) on the screen/form before the final submission is made by our staff.
DX ONLINE is not liable for rejections caused by incorrect data approved by the customer during the verification process.
4. Service Specifics
Aadhaar: We facilitate demographic updates based on valid proofs. Biometric issues or rejection by UIDAI due to "Technical Errors" are outside our control.
Passport: We assist with the online form and appointment booking. Police verification and document verification at the PSK must be handled by the customer personally.
E-Sevai / CSC: Certificate issuance (Income, Nativity, etc.) depends entirely on the Revenue Department officials (VAO/RI). We cannot speed up this government process.
5. Payments & Refund Policy
Non-Refundable: Once an application is successfully submitted and the government fee/receipt is generated, the service fee and government fee are non-refundable.
Rejections: If an application is rejected by the government officer for any reason, fees paid to DX ONLINE for the data entry work will not be refunded.
Failed Transactions: If a payment fails due to server issues and no receipt is generated, the amount will be refunded or re-applied once the server is stable.
6. Server Downtime & Delays
Government websites often experience server issues. DX ONLINE is not responsible for delays caused by website crashes, maintenance, or slow portal speeds.
7. Privacy Policy
DX ONLINE respects customer privacy. Documents provided (Aadhaar, PAN, Photos) are used strictly for the requested service and are not shared with third parties.